How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted within 7 days of delivery for manufacturing defects verified by an authorised service centre, wrong products, or products damaged in transit when reported within 24 hours with photographic evidence. Returns are not accepted for normal battery capacity degradation, misuse, accidents, unauthorised modifications, normal wear and tear, missing original packaging, invoices or accessories, or products registered with an RTO. Approved refunds are processed within 15 working days through the original payment method. GST, registration charges, road tax, and delivery or logistics charges are non-refundable.Read the full return and refund policy

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at mvbmobility@gmail.com. Orders that have already been processed may not be eligible for changes.